Hotel Québec Studio Terms and Conditions
Last updated – 18 May 2026
These terms and conditions (“T&Cs”) govern all bookings made directly with Spice Rack Touring Limited (“we”, “us”, “our”) for the use of the Studio and, together with the details set out in your Booking Confirmation (as defined below), comprise the agreement between you, the individual(s) or entity named in the Booking Confirmation (“you”, “your”), and us.
By placing a booking with us for the use of the Studio, you agree to be bound by these T&Cs.
Any bookings made for use of the Studio through one of our authorised third-party booking agents will be subject to that third party agent’s own terms and conditions.
Our Contact Details:
Studio Address: Hotel Quebec Recording Studios, Bull Plain, Hertford SG14 1DX.
Email Address: info@hotel-quebec.com
1. Definitions
“Agreement” means the agreement between you and us comprising the Booking Confirmation and these T&Cs.
“Booking” means the use of the Studio for the Usage Period pursuant to a Booking Confirmation.
“Booking Confirmation” means the written confirmation of your Booking sent by us to the email address you use to communicate with us.
“Deposit” means a deposit equal to 50% of the Fee.
“Fee” means the fee payable by you to us for the Booking, inclusive of the Deposit, as set out in the Booking Confirmation. Unless otherwise stated to the contrary in the Booking Confirmation, the Fee will be equal to the Day Rate multiplied by the number of days comprising the Usage Period.
“Usage Period” means the date(s) as set out in the Booking Confirmation.
“Studio” means the live recording room, the control room and the break-out room of the “Hotel Québec” studio premises.
2. Studio Sessions
2.1. The Studio is available for bookings for full days only.
2.2. The Studio will be available during the Usage Period but only during our standard studio hours which are 10am until 7pm (i.e., 9 hours per day). If you would like alternative studio hours, please discuss this with us and, if we in our sole discretion agree to alternative studio hours, this will be set out in the Booking Confirmation. Any alterations from or extensions to standard (or otherwise pre-agreed) studio hours on the day shall be at our sole discretion.
2.3. The Fee includes the services of our in-house engineer (subject to a 1-hour lunch break to be taken at the engineer’s discretion).
2.4. We shall provide monitor mixes as part of the Fee, but any additional mixing is not included in the Fee and would be subject to a separate agreement being reached.
2.5. Where you run over standard (or otherwise pre-agreed) studio hours, we reserve the right to end your session immediately.
3. Making A Booking
3.1. If you would like to make a booking, please fill in our online contact form available on our website or email us at the email address listed above and we will be in touch.
3.2. Bookings are confirmed only upon your receipt of a Booking Confirmation from us and our receipt of the Deposit. Completion of our online contact form or providing us with other information whilst we consider your request for a booking does not in itself constitute a confirmed booking.
3.3. It is your responsibility to ensure that all information provided at the time of booking, including but not limited to your requested dates, times and your contact details, is accurate. We will not be liable for errors or omissions arising from incorrect information provided by you.
3.4. If you are expecting to receive a Booking Confirmation and do not receive one, please contact us promptly. If you do not receive a Booking Confirmation, then your booking may not have been confirmed.
4. Fee & Payment Terms
4.1. The Fee will be set out in your Booking Confirmation.
4.2. Payment of the Deposit is required in order to confirm your Booking. Any failure to make payment of the Deposit within 48 hours of your Booking Confirmation being sent will automatically invalidate your booking.
4.3. If you make your booking 7 or more days prior to the start of the Usage Period, the Deposit must be paid to us within 48 hours of your Booking Confirmation being sent and the remaining balance of the Fee must be paid to us no later than 7 days prior to the start of the Usage Period.
4.4. If you make your booking less than 7 days prior to the start of the Usage Period, the full Fee must be paid within 48 hours of your Booking Confirmation being sent (and no later than 5pm the day before the Usage Period begins).
4.5. If you do not make payment of the Fee or the Deposit by the due date, we reserve the right to cancel your Booking without further notice to you and retain the Deposit.
4.6. We reserve the right to require you to provide us with a credit or debit card prior to commencement of the Usage Period which we may retain until the later of (i) the end of the Usage Period; and (ii) any fees and charges payable by you pursuant to these T&Cs have been settled in full. You hereby pre-authorise us to settle any outstanding fees or charges using those credit or debit card details held on file.
4.7. The Fee shall not be reduced on account of your failure to use the Studio for the full Usage Period or at all. Failure to use the Studio will be treated as a late cancellation in accordance with clause 5.2 below and the Fee shall remain payable in full.
5. Rescheduling & Cancellations
5.1. You may, subject to availability, request to reschedule your Booking provided that you give us notice in writing by sending an email to us at the email address set out above at least 7 days before the start of the Usage Period. Any requests to reschedule which are received by us with less than 7 days’ notice before the start of the Usage Period may be treated by us as a cancellation by you in accordance with clause 5.2 below. If we agree to reschedule your Booking, we will send you a new Booking Confirmation. A Booking may only be rescheduled once and a rescheduled Booking may not be cancelled again.
5.2. You may cancel your Booking provided that you give us notice in writing by sending an email to us at the email address set out above. If you cancel at least 7 days before the start of the Usage Period we will return the Deposit and waive our right to receive the balance of the Fee (and the Deposit and the balance of the Fee will be returned to you to the extent already paid). If you cancel less than 7 days before the start of the Usage Period we reserve the right to retain the Deposit, but we will return the remainder of the Fee (to the extent already paid).
5.3. If we need to reschedule or cancel part or all of the Booking due to circumstances beyond our control (including, but not limited to, equipment failure, property damage, or a force majeure event), we will endeavour to give you as much notice as reasonably possible and we will either offer you a full refund of all amounts paid or an alternative Usage Period. We will not be liable for any costs or losses which you incur as a result of such rescheduling or cancellation. You acknowledge that a refund or a rescheduled Booking will be the limit of your remedies.
6. Studio Use & Your Conduct
6.1. You will only be provided with access to the Studio during standard (or otherwise pre-agreed) studio hours. Early access to the Studio is not guaranteed unless this has been pre-arranged in writing in advance and this may be subject to an additional charge.
6.2. Only individuals directly involved in the making of recordings should enter the Studio. Please advise us of your expected number of attendees at the time of booking (and numbers will always be limited to any maximum occupancy advised by health and safety teams). We reserve the right to refuse entry to additional guests beyond this number.
6.3. You and your guests are expected to behave respectfully towards staff, equipment, and all other Studio users. We reserve the right to terminate your Booking without a refund if you or any of your guests are considered by us to be disruptive, abusive, or unsafe.
6.4. You agree to follow all reasonable instructions provided by us or our staff regarding the use of the Studio, our premises, equipment, and facilities and you agree to comply with all applicable laws, regulations, and safety requirements (including, without limitation, any health and safety policy in effect at the relevant time) whilst on the premises. We reserve the right to terminate your Booking without a refund if you or any of your guests fail to comply accordingly.
6.5. You are responsible for the proper use of all Studio equipment during the Usage Period. You will be liable for the cost of repairing or replacing any Studio equipment or property damaged or lost as a result of your Booking. Please report any pre-existing damage or issues to a member of staff at the start of the Usage Period.
6.6. We accept no responsibility for any loss of, or damage to, personal equipment or property brought onto the premises. We strongly recommend that you have appropriate insurance in place for valuable equipment.
6.7. No food or drink is permitted in the Studio (other than the break-out room).
6.8. No smoking or illegal substances are permitted in the Studio.
6.9. At the end of the Usage Period, you must leave the Studio in the condition in which you found it, except for fair wear and tear. We reserve the right to charge you for any cleaning, repairs, replacement items or any loss of revenue caused by damage, contamination, excessive mess or smoking arising out of your use of the Studio, or as a result of any other breach by you of these T&Cs.
6.10. If you leave any property or equipment in the Studio after the Usage Period and it is reasonably easy for us to hold onto such property, then we shall endeavour to do so for a period of two weeks from the date of the Usage Period. After such date, if you have not arranged a time with us to collect such property or equipment, we shall be entitled to destroy or otherwise dispose of such property or equipment as we see fit.
7. Intellectual Property
7.1. You are responsible for all pre-recorded recordings or other pre-existing media or material owned and/or controlled by you or any of your guests and brought by you or any of your guests into the Studio (“Your Recordings”), and we shall not be liable for any corruption, loss or fault in or caused by Your Recordings. You shall be responsible for backing up or creating duplicates of Your Recordings prior to the Booking.
7.2. Until such time as we have received payment of the Fee in full, all recordings recorded or created during the Booking (the “Studio Recordings”) shall remain our sole property. Upon our receipt of the Fee, the Studio Recordings shall become your property and be treated as Your Recordings.
7.3. We shall retain copies of Your Recordings for a period of 1 month after the Usage Period although Your Recordings shall be held by us solely at your risk. After such date we shall have no obligation to retain copies of Your Recordings (and we reserve the right to delete Your Recordings and/or clear our hard drives as we see fit).
7.4. You are solely responsible for the content of Your Recordings. Without prejudice to the generality of the foregoing, you warrant that Your Recordings will not violate or infringe any third-party rights (and will not include any uncleared samples) and that Your Recordings will not contain in any way material which is illegal, defamatory or obscene. Where any third party has contributed to Your Recordings (including, without limitation, musicians and producers), as between you and us, you are solely responsible for obtaining all necessary rights and making all necessary payments. This includes any musicians, producers or other individuals who are introduced to you by us (and, for the avoidance of doubt, this Agreement does not cover the services of any such individuals).
7.5. You may not use any trade marks, logos or other intellectual property rights owned or controlled by us without our prior written consent.
7.6. Unless you notify us in writing at the time of booking that you wish your Booking to remain confidential, we may reference the fact that your Booking took place for marketing or promotional purposes (including, without limitation, by way of studio credits, client lists and testimonials) and in a historical/archival manner to refer to the fact that you used the Studio.
7.7. Credits and testimonials are appreciated. Where you release Your Recordings, please include a credit in the metadata, liner notes, and any other materials where studio credits are customarily displayed, and in any public releases, distributions, or publications where it may be appropriate. We favour the following credit: “Recorded at Hotel Québec”.
8. Filming & Photography
8.1. You shall be entitled to photograph or film in the Studio whilst you are using it (including material documenting the progress or making of recordings in the Studio) (“Photographs and Videos”) and, provided you have paid the Fee, you may, subject to the rest of this clause 8, use and/or exploit the Photographs and Videos for non-commercial purposes, including on your social media (and we encourage you to do so!), although you agree to remove any Photographs and Videos if we request it.
8.2. Any commercial exploitation, broadcast or distribution of the Photographs and Videos shall require our separate prior written approval.
8.3. To the extent that Photographs and Videos embody any third-party rights (such as, by way of example only, any individuals appearing in photos/videos or any third-party images/artwork appearing in the background), you will be responsible for clearing the same.
9. Sound Levels
9.1. You acknowledge that the Noise at Work Regulations 1989 have established that prolonged exposure to high noise levels above 85 dB(A) may cause damage to hearing and that studios and users of studios are required by law to keep exposure as low as reasonably practicable. You therefore agree that (i) you shall be solely responsible for noise levels within the Studio; (ii) high noise levels shall not be sustained for long periods of time; and (iii) you will report unsafe noise levels or equipment issues to a member of staff immediately.
10. Our Liability
10.1. You acknowledge that your use of the Studio is entirely at your own risk and that under no circumstances shall we (or our parents, subsidiaries or affiliates, or our or their respective owners, officers, managers, agents, or employees) be liable to you for any indirect, incidental, consequential, special, or punitive damages or losses (including but not limited to loss of profits, goodwill, use, data, or other intangible losses), whether based in contract, tort, strict liability or otherwise, arising out of or in connection with the Booking or your use of the Studio.
10.2. Our total aggregate liability arising under this Agreement (whether in contract, tort (including negligence), misrepresentation, restitution or otherwise) shall not exceed the Fee(s) paid to us in respect of all Bookings made by you in the 6-month period directly preceding any claim.
10.3. Nothing in this Agreement limits any liability which cannot legally be limited.
11. Force Majeure
11.1. We shall not be liable for any delay or failure in the performance of our obligations for so long as and to the extent that such delay or failure results from events, circumstances or causes beyond our reasonable control (including but not limited to any Act of God, explosion, flood, tempest, fire or accident; war or threat of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, by-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes (whether involving our employees or employees of a third party); difficulties in obtaining raw materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.
12. Indemnity
12.1. You hereby indemnify us against any injury, loss, damage, costs and/or expenses (including reasonable out of house legal fees) incurred as a result of a breach or purported breach by you of your agreements and warranties hereunder.
13. General
13.1. We reserve the right to amend these T&Cs at any time and updated T&Cs will be published on our website. The T&Cs published at the time of the Booking Confirmation shall apply.
13.2. These T&Cs, together with the Booking Confirmation, constitutes the entire agreement between you and us in respect of your Booking and supersedes any prior discussions, agreements, representations, or arrangements. You acknowledge that in entering into this Agreement, you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in the Agreement.
13.3. If there is a conflict between the terms of the Booking Confirmation and these T&Cs, the terms of the Booking Confirmation shall take precedence.
13.4. Use of the Studio does not create a tenancy or confer any exclusive possession or interest in the premises.
13.5. This Agreement does not give rise to any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of this Agreement.
13.6. No variation of this Agreement shall be effective unless it is in writing and signed by the parties (or their authorised representatives).
13.7. A waiver of any right or remedy is only effective if given in writing. A delay or failure to exercise, or the single or partial exercise of, any right or remedy shall not waive that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
13.8. This Agreement shall be governed by and construed in accordance with the laws of England and Wales and subject to the exclusive jurisdiction of the courts of England.